In many personal injury law firms, paralegals and clerical staff often assume significant roles in case management. While these team members are undoubtedly valuable at any firm, an excessive reliance on support staff usually leaves clients feeling disconnected from their actual attorneys.
Phillips & Associates adopts a different approach. As a boutique personal injury law firm, our size and structure allow us to build personal relationships with each client, ensuring that their unique experiences are acknowledged and understood. We firmly believe that the role of an attorney is crucial for achieving the most favorable outcomes for our clients. Accordingly, the firm's partners -- John and Patrick -- are primarily responsible for communicating with insurance adjusters, drafting pleadings, correspondence, and demands, and—most importantly—directly engaging with clients on all significant aspects of their case.
Why is this approach important? First, an attorney who is intimately familiar with the details of your case can provide genuinely personalized service, a quality that even the most competent support staff cannot fully emulate. Second, the extensive legal training and experience that an attorney possesses are invaluable for making sound judgments throughout the case. Lastly, frequent and meaningful interaction between the client and attorney cultivates trust, a fundamental component of an effective working relationship.
Our method has consistently led to satisfied clients and successful case resolutions. Although we have earned numerous accolades and high client satisfaction ratings, what we find most rewarding is the meaningful impact we have made on our clients' lives.
In an environment where many law firms prioritize operational efficiency over personal interaction, Phillips & Associates stands as a firm that places the attorney-client relationship at the forefront of its practice. We believe that when you seek legal representation, you deserve the best—both in the results achieved and in the quality of the relationship you maintain with your attorney.